Terms & Conditions

To ensure safety, fairness, and clarity, please review our terms and conditions:

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1. Booking & Cancellation

   • All bookings require confirmation in advance.

   • Clients must provide at least 24 hours’ notice for cancellations or rescheduling.

   • Cancellations made with less than 24 hours’ notice and no-shows will be charged 100% of the service fee.

   • Clients may reschedule their appointment up to 30 days after the original booking date, subject to availability.

   • If you cannot attend your appointment, please contact us as soon as possible to discuss alternative arrangements.

2. Health & Medical Disclosure

   • Inform us at booking (or upon arrival) of any medical conditions (e.g., high blood pressure, heart conditions, skin conditions, fractures, recent surgery, pregnancy). - Some treatments may be modified or declined for safety.

3. Children & Minors

   • We do not qualified to do massage for children and minors.

4. Pregnancy

   • We do not qualified to do massage for pregnancy clients.

5. Allergies & Sensitivities

   • Let us know of any allergies to oils, lotions, or fragrances in advance. - Patch tests can be done upon request.

6. Conduct & Respect

   • Professional standards must be maintained by both client and therapist. - We reserve the right to terminate a session without refund if behavior is inappropriate or violates our policy of strictly professional service.

7. Payments & Pricing

   • Full payment is due at the end of treatment unless otherwise agreed. - Prices may change; confirmed price at booking stands for that appointment. - Methods of payment accepted: cash / card / online (state what you accept).

8. Refund Policy

   • If you are dissatisfied, please let us know immediately so we can address it. - Refunds are considered on a case-by-case basis; no automatic refunds after treatment is completed. - If a service is cancelled by us, full refund or re-booking offered.

9. Scheduling & Waiting Times

   • We do our best to run on time. Occasionally, sessions may start late due to preceding treatments over-running. - We adjust session length (if needed) so you still get full benefit of scheduled time, or offer a short extension when possible.

10. Our massage treatments are intended for relaxation and general well-being only. They are not a substitute for medical care and should not be used to diagnose, treat, or cure any medical condition.

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By booking a treatment, clients acknowledge that:

• They have disclosed all relevant health conditions to the therapist.

• They understand massage may occasionally cause mild soreness or temporary discomfort.

• They accept that sessions are received at their own risk.

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Relaxing by Mimosa and its therapists cannot be held responsible for any pain, injury, reaction, or medical issue that may arise following a massage, without limiting or affecting any statutory rights clients may have.

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